ARE THE CANELÉS MADE FRESH ?
YES. We make your order on the morning of dispatch, which happens the day before your selected delivery date.
CAN I CHOOSE THE DELIVERY DATE?
YES. You can select a preferred delivery date at checkout. We dispatch your order the day before using a 24 hour courier service. While we do our best, occasional courier delays are outside our control
How do you ensure orders arrive on time?
We limit the number of orders per delivery date to ensure every box can be made and dispatched on schedule.
I didn’t receive an order confirmation — what should I do?
Please email WeCare@canelehaus.com with your name and delivery address. We’ll check your order and update you right away.
SHIPPING METHODS AND COSTS
We ship exclusively with a 24-hour delivery service. Secure packaging and delivery cost £4.50.
What is the shelf life? Can I reheat them?
Keep your Canelés in a cool, dry place and leave the box closed until serving.
For the best experience, you can reheat them for no more than 20 seconds in the microwave — just enough to warm without melting the decorations.
ARE THEY SUITABLE FOR HALAL ?
Yes, All of our products are suitable Vegetarian and Halal requirements. They don't contain alcohol or gelatine. Food colouring is also Halal.
See Colouring ingredients below:
Black: glycerol E422, water , colour (allura red AC E129*, carmoisine E122*, brillant blue FCF E133, quinoline yellow E104*, sunset yellow FCF E110*), preservative (sodium benzoate E211), acid (citric acid E330), flavouring.Red: water, colour (ponceau 4R E124*), preservative (sodium benzoate E211), acid (citric acid E330), flavouring.
Blue: Turquoise: water, colour (tartrazine E102*, brilliant blue FCF E133), preservative (sodium benzoate E211), acid (citric acid E330), flavouring.
Yellow: water, colour (tartrazine E102*), preservative (sodium benzoate E211), acid (citric acid E330), flavouring.